Managed IT — level 2 of 3
IT Care Business
We watch it, we fix it, and we can get it back.
For a company that would lose real money if a day of work disappeared. Everything in Essential, plus backup with restores we actually test, Microsoft 365 backup, tenant administration, MFA enforced, a joiner and leaver process, a named engineer and a written monthly report.
What it costs
| Size | Per month | Per year |
|---|---|---|
| 5 workstations (Minimum order) | $589 | $6,399 |
| 10 workstations | $939 | $9,999 |
| 15 workstations | $1,299 | $13,999 |
| 20 workstations | $1,599 | $16,999 |
| 25 workstations | $1,999 | $21,999 |
| 30 workstations | $2,299 | $24,999 |
| 40 workstations | $2,999 | $31,999 |
| 50 workstations | $3,699 | $39,999 |
| 60 workstations | $4,399 | $47,999 |
| 75 workstations | $5,399 | $57,999 |
| 100 workstations | $7,099 | $76,999 |
Servers and sites
| Each, per month | Note | |
|---|---|---|
| Servers | $199 | Priced on top of the plan. A hypervisor host counts once. |
| Network sites | $149 | Your first site is in the base fee. |
What you are buying
| Covers | Workstations, servers and network sites you already own — we do not require you to buy hardware from us |
|---|---|
| Monitoring | 24/7, automated, with alerting to our on-call |
| Helpdesk | Unlimited remote support during business hours. We do not bill by the ticket. |
| Business hours | Monday to Saturday, 05:00–14:00 UTC |
| Critical (P1) response | 2 business hours — something is down and work has stopped |
| Standard (P2) response | 4 business hours — degraded, or affecting one person |
| Patching | Operating system and third-party applications, on an agreed window |
| Asset register | Maintained by us and visible to you — you own the documentation |
| Antivirus / EDR | Managed antivirus, included; EDR available |
| Backup | Endpoints and servers, with restores we test rather than assume |
| Microsoft 365 backup | Included |
| Tenant administration | Microsoft 365 or Google Workspace, including joiners and leavers |
| Reporting | Written monthly report, and a named engineer who knows your estate |
| Review cadence | Monthly report, annual review |
| Minimum term | One month. Annual prepay is about 10% cheaper and waives onboarding. |
| Minimum size | 5 workstations |
| Maximum on this page | 100 workstations — above that we quote it properly instead of listing it |
| Prerequisite | Microsoft 365 Business Premium or Google Workspace Business, on your own tenant and your own bill. |
Options you choose at checkout
Laptops and desktops, staff-owned or company-owned. Five is the minimum. More than 100? Ask us — above that the pricing is negotiated, not listed.
Physical or virtual, Windows or Linux, in your office or in a datacentre. A hypervisor host counts as one; the guests on it do not count again.
One site is one address: the firewall, the switching and the Wi-Fi at that address. Your first site is included in the base fee.
Short monthly training plus simulated phishing, with a report showing who clicked. Included on Complete.
Rolled out and administered by us, with shared vaults for teams. Included on Complete.
Phishing, impersonation and attachment filtering in front of your mailboxes. Included on Complete.
A step above the antivirus bundled with your tier: behavioural detection, isolation of a compromised machine, and someone watching the alerts overnight.
ZKTeco or similar. We keep the devices online, the clock in sync, the database backed up, and the export to your payroll working.
Hikvision, Dahua or similar. Recording verified, retention checked against what you think you have, remote viewing that does not need the whole NVR exposed to the internet.
Grandstream, Yeastar, 3CX or FreePBX, with your SIP trunk. Extensions, IVR, call recording and the recordings actually being retained.
Synology, QNAP or a plain Windows or Samba share. Permissions that make sense, snapshots, disk health watched, and a copy that leaves the building.
Domain controller, group policy, file and print, DNS and DHCP. Includes the joiner and leaver work on the domain, not only in the cloud.
QuickBooks, Sage 50, Tally, Odoo or ERPNext. We keep it running, backed up and reachable. We are not your accountant and we will not close your books.
UPS runtime tested rather than assumed, solar and inverter changeover watched, dual-WAN failover configured and proven by actually pulling the primary link.
Guest network properly separated from your own, with session logging and retention you can hand over if you are ever asked for it.
Your invoices landing in inboxes instead of spam, and nobody else being able to send mail as you. Monitored, with the DMARC reports read by a person.
What you get
Where it runs
Monitoring, patching, documentation and ticketing run on infrastructure we host ourselves — which is the reason this line can be priced the way it is.
Remote-first, with scheduled onsite visits available in our home metro.
Monitoring and automated response 24/7. Human engineers Monday to Saturday, 05:00–14:00 UTC, with out-of-hours callout for anything down.
Real engineers on WhatsApp +1 (555) 988-6820, Monday to Saturday, 05:00–14:00 UTC.
The small print, in plain words
| Billing | Monthly or annual. Annual works out around 10% cheaper than twelve monthly payments. |
|---|---|
| Onboarding | One-time PKR 24,999 / $499 / €449, covering discovery, agent deployment, documentation and the first cleanup. Waived on annual prepay. |
| Renewal | Renews at the price you signed up at. Changing the device count changes the price; time passing does not. |
| Changing size | Move the slider up at any time and pay the prorated difference. Move it down at renewal. |
| Cancellation | One month's notice. We hand over documentation, credentials and the asset register within five working days, at no charge. |
| What counts as a workstation | Any laptop or desktop a person logs into. Phones and tablets are not counted and not charged. A machine used by two people on shifts is one workstation. |
| What counts as a server | Any always-on machine other people depend on, physical or virtual. A hypervisor host counts once, not once per guest. |
| Out of scope | Writing your software, your line-of-business vendor's own bugs, hardware purchase, cabling and physical installation, and anything needing a licence you do not hold. All of these can be quoted separately. |
| Third-party licences | Microsoft 365, Google Workspace and your line-of-business software stay on your own bill, in your own tenant. You own them, not us, and you can leave with them. |
| After hours | Monitoring and automated response run 24/7. Human callout outside Monday to Saturday, 05:00–14:00 UTC is available for anything down and is quoted per incident at this level. |
| Fair use | Unlimited helpdesk means unlimited support of the estate we agreed. It does not mean unlimited project work — if a request turns into a project, we will say so before starting, not after. |
Questions people actually ask
Why is the price on the page at all?
Because you should be able to work out what this costs without a sales call. Every other managed IT provider in this market asks you to "contact us for a quote", which means the number depends on how you looked on the phone. Ours does not.
What is a workstation, exactly, and what if I am not sure?
Any laptop or desktop that a person logs into. Phones and tablets are free. If you genuinely do not know how many you have, that is normal and it is one of the first things we fix — order at your best guess and we will correct it at the first invoice, in whichever direction the real number goes.
Why is there a five-workstation minimum?
Below five, the monitoring, documentation and onboarding cost more than the retainer. We would be selling you something we lose money on, which is not a stable arrangement for either of us. Smaller than that, ask us — a fixed-price cleanup and an hourly arrangement is usually the honest answer.
What happens when something breaks at 11pm?
Monitoring is 24/7 and it wakes up automation, not just a dashboard. A human callout for anything actually down is available and quoted per incident at this level; if you need it as standard, Complete includes it. We are not going to claim a fully staffed overnight desk we do not run.
Do I have to buy Microsoft 365 from you?
No, and we would rather you did not buy it through anyone who makes it hard to leave. It stays on your own bill in your own tenant. We administer it; you own it.
What if I have more than 100 workstations?
Ask us. The sliders stop at 100 on purpose: above that, onboarding is a project, the tooling economics change, and reading a price off a web page would do you a disservice. There is a form for it in Custom & Consulting and it costs nothing to use.
Can I start on one level and move up?
Yes, at any time, prorated. Most companies start on Essential to get visibility of what they actually have, and move up once the asset register shows them what is unbacked and unpatched. That is a reasonable way to do it.
What is not included?
Writing your software. Your vendor's own bugs. Hardware purchase, cabling and physical installation. Anything needing a licence you do not hold. Project work that goes beyond looking after the estate. All of it can be quoted — none of it is smuggled onto an invoice.
How do I get out?
One month's notice, and within five working days you get the documentation, the credentials and the asset register, at no charge. If leaving us is painful, we did the job badly.
How do you know the backups work?
We restore something on a schedule and record the result. The report tells you when the last successful test restore was. A backup nobody has ever restored from is a hypothesis.
Not what you need?
If what you are looking for is not on this page — a different size, a system we have not listed, a migration, or work that is not a monthly plan at all — ask us. We will quote it properly and there is no charge for asking. Tell us what you need — or message us on WhatsApp at +1 (555) 988-6820, or email [email protected].
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