Managed IT — level 3 of 3 — And we can prove it is secure.
For a company that has to answer a security questionnaire, or that has already had an incident. Everything in Business, plus managed EDR, email security, a password manager rolled out to staff, security awareness training, a documented recovery plan with an annual tested restore, and a quarterly review with someone who can make decisions.
What it costs
| Workstations | Per month | Per year |
|---|---|---|
| 5 workstations (Minimum order) | Rs 61,999 · $1,099.00 · €939.00 | Rs 669,999 · $11,999.00 · €9,999.00 |
| 10 workstations | Rs 99,999 · $1,699.00 · €1,499.00 | Rs 1,079,999 · $17,999.00 · €15,999.00 |
| 15 workstations | Rs 136,999 · $2,399.00 · €1,999.00 | Rs 1,479,999 · $25,999.00 · €21,999.00 |
| 20 workstations | Rs 174,999 · $2,999.00 · €2,599.00 | Rs 1,889,999 · $31,999.00 · €27,999.00 |
| 25 workstations | Rs 211,999 · $3,699.00 · €3,099.00 | Rs 2,289,999 · $39,999.00 · €32,999.00 |
| 30 workstations | Rs 249,999 · $4,299.00 · €3,699.00 | Rs 2,699,999 · $45,999.00 · €39,999.00 |
| 40 workstations | Rs 324,999 · $5,599.00 · €4,799.00 | Rs 3,509,999 · $59,999.00 · €51,999.00 |
| 50 workstations | Rs 399,999 · $6,899.00 · €5,799.00 | Rs 4,319,999 · $74,999.00 · €62,999.00 |
| 60 workstations | Rs 474,999 · $8,199.00 · €6,899.00 | Rs 5,129,999 · $88,999.00 · €74,999.00 |
| 75 workstations | Rs 586,999 · $9,999.00 · €8,599.00 | Rs 6,339,999 · $107,999.00 · €92,999.00 |
| 100 workstations | Rs 774,999 · $12,999.00 · €10,999.00 | Rs 8,369,999 · $139,999.00 · €118,999.00 |
Servers and sites
| Each, per month | Note | |
|---|---|---|
| Servers | Rs 17,999 · $349.00 · €309.00 | Priced on top of the plan. A hypervisor host counts once. |
| Network sites | Rs 9,999 · $249.00 · €219.00 | Your first site is in the base fee. |
What you are buying
| Covers | Workstations, servers and network sites you already own — we do not require you to buy hardware from us |
| Monitoring | 24/7, automated, with alerting to our on-call |
| Helpdesk | Unlimited remote support during business hours. We do not bill by the ticket. |
| Business hours | Monday to Saturday, 10:00-19:00 PKT |
| Critical (P1) response | 1 business hour — something is down and work has stopped |
| Standard (P2) response | 4 business hours — degraded, or affecting one person |
| Patching | Operating system and third-party applications, on an agreed window |
| Asset register | Maintained by us and visible to you — you own the documentation |
| Antivirus / EDR | Managed EDR, included |
| Backup | Endpoints and servers, with restores we test rather than assume |
| Microsoft 365 backup | Included |
| Tenant administration | Microsoft 365 or Google Workspace, including joiners and leavers |
| Reporting | Written monthly report, and a named engineer who knows your estate |
| Review cadence | Quarterly, with someone who can make decisions |
| Onsite | Optional scheduled visits, Karachi metro. Emergency callouts quoted per incident. |
| Minimum term | One month. Annual prepay is about 10% cheaper and waives onboarding. |
| Minimum size | 5 workstations |
| Maximum on this page | 100 workstations — above that we quote it properly instead of listing it |
| Security awareness | Included — monthly training and simulated phishing, with results reported |
| Password manager | Included — rolled out and administered by us |
| Recovery plan | Documented, with a restore tested annually and the result written down |
| Prerequisite | Microsoft 365 Business Premium or Google Workspace Business, on your own tenant and your own bill. |
Options you choose at checkout
Workstations covered — Laptops and desktops, staff-owned or company-owned. Five is the minimum. More than 100? Ask us — above that the pricing is negotiated, not listed.
- 5 workstations — included
- 10 workstations — Rs 38,000 · $600.00 · €560.00/mo
- 15 workstations — Rs 75,000 · $1,300.00 · €1,060.00/mo
- 20 workstations — Rs 113,000 · $1,900.00 · €1,660.00/mo
- 25 workstations — Rs 150,000 · $2,600.00 · €2,160.00/mo
- 30 workstations — Rs 188,000 · $3,200.00 · €2,760.00/mo
- 40 workstations — Rs 263,000 · $4,500.00 · €3,860.00/mo
- 50 workstations — Rs 338,000 · $5,800.00 · €4,860.00/mo
- 60 workstations — Rs 413,000 · $7,100.00 · €5,960.00/mo
- 75 workstations — Rs 525,000 · $8,900.00 · €7,660.00/mo
- 100 workstations — Rs 713,000 · $11,900.00 · €10,060.00/mo
Servers covered — Physical or virtual, Windows or Linux, in your office or in a datacentre. A hypervisor host counts as one; the guests on it do not count again.
- No servers — included
- 1 servers — Rs 17,999 · $349.00 · €309.00/mo
- 2 servers — Rs 35,999 · $699.00 · €619.00/mo
- 3 servers — Rs 53,999 · $999.00 · €929.00/mo
- 4 servers — Rs 71,999 · $1,399.00 · €1,199.00/mo
- 5 servers — Rs 89,999 · $1,699.00 · €1,499.00/mo
- 8 servers — Rs 143,999 · $2,799.00 · €2,499.00/mo
- 10 servers — Rs 179,999 · $3,499.00 · €3,099.00/mo
- 15 servers — Rs 269,999 · $5,199.00 · €4,599.00/mo
- 20 servers — Rs 359,999 · $6,999.00 · €6,199.00/mo
Network sites — One site is one address: the firewall, the switching and the Wi-Fi at that address. Your first site is included in the base fee.
- 1 site (included) — included
- 2 sites — Rs 9,999 · $249.00 · €219.00/mo
- 3 sites — Rs 19,999 · $499.00 · €439.00/mo
- 4 sites — Rs 29,999 · $749.00 · €659.00/mo
- 5 sites — Rs 39,999 · $999.00 · €879.00/mo
- 8 sites — Rs 69,999 · $1,699.00 · €1,499.00/mo
- 10 sites — Rs 89,999 · $2,199.00 · €1,999.00/mo
Managed EDR with 24/7 monitoring — A step above the antivirus bundled with your tier: behavioural detection, isolation of a compromised machine, and someone watching the alerts overnight.
- None — included
- 5 endpoints — Rs 26,999 · $99.99 · €89.99/mo
- 10 endpoints — Rs 54,999 · $199.00 · €179.00/mo
- 25 endpoints — Rs 136,999 · $499.00 · €449.00/mo
- 50 endpoints — Rs 274,999 · $999.00 · €899.00/mo
- 100 endpoints — Rs 549,999 · $1,999.00 · €1,799.00/mo
Scheduled onsite visits — A half-day on your premises, planned in advance. Karachi metro only — outside Karachi, ask us for a quote instead. Emergency callouts are separate and quoted per incident.
- None — remote only — included
- 1 visit / month — Rs 4,999 · $59.00 · €55.00/mo
- 2 visits / month — Rs 8,999 · $109.00 · €99.00/mo
- 4 visits / month — Rs 15,999 · $199.00 · €179.00/mo
Biometric attendance and access control — ZKTeco or similar. We keep the devices online, the clock in sync, the database backed up, and the export to your payroll working.
- Biometric attendance and access control — Rs 2,999 · $29.00 · €25.00/mo
CCTV and NVR estate — Hikvision, Dahua or similar. Recording verified, retention checked against what you think you have, remote viewing that does not need the whole NVR exposed to the internet.
- CCTV and NVR estate — Rs 3,999 · $39.00 · €35.00/mo
IP telephony and PBX — Grandstream, Yeastar, 3CX or FreePBX, with your SIP trunk. Extensions, IVR, call recording and the recordings actually being retained.
- IP telephony and PBX — Rs 4,999 · $49.00 · €44.00/mo
NAS or on-premises file server — Synology, QNAP or a plain Windows or Samba share. Permissions that make sense, snapshots, disk health watched, and a copy that leaves the building.
- NAS or on-premises file server — Rs 3,999 · $39.00 · €35.00/mo
Windows Server and Active Directory — Domain controller, group policy, file and print, DNS and DHCP. Includes the joiner and leaver work on the domain, not only in the cloud.
- Windows Server and Active Directory — Rs 4,499 · $45.00 · €39.00/mo
Retail POS and FBR digital invoicing — Tills, receipt printers, barcode scanners and the FBR integration staying connected. If the integration goes down on a Saturday, that is a P1.
- Retail POS and FBR digital invoicing — Rs 6,999 · $69.00 · €59.00/mo
Accounting and ERP system support — QuickBooks, Sage 50, Tally, Odoo or ERPNext. We keep it running, backed up and reachable. We are not your accountant and we will not close your books.
- Accounting and ERP system support — Rs 4,999 · $49.00 · €44.00/mo
Power and connectivity resilience — UPS runtime tested rather than assumed, solar and inverter changeover watched, dual-WAN failover configured and proven by actually pulling the primary link.
- Power and connectivity resilience — Rs 3,499 · $35.00 · €29.00/mo
Guest Wi-Fi with compliant logging — Guest network properly separated from your own, with session logging and retention you can hand over if you are ever asked for it.
- Guest Wi-Fi with compliant logging — Rs 2,999 · $29.00 · €25.00/mo
Email deliverability (SPF, DKIM, DMARC) — Your invoices landing in inboxes instead of spam, and nobody else being able to send mail as you. Monitored, with the DMARC reports read by a person.
- Email deliverability (SPF, DKIM, DMARC) — Rs 2,499 · $25.00 · €22.00/mo
What you get
The response time is a number, not an adjective
Critical issues get a 1 business hour response and standard issues 4 business hours, in business hours. We publish those because nobody else in this market does, and because a promise you cannot check is not a promise.
Unlimited remote helpdesk
Your staff can call us as often as they need to. We do not meter tickets, we do not sell blocks of hours, and nobody in your office has to decide whether a problem is "worth" reporting.
The documentation is yours
Asset register, network diagram, licence inventory, passwords held properly. If you ever leave us, you leave with all of it. Holding a client hostage through their own documentation is the oldest trick in this industry and we do not use it.
No hidden extras
The single most common complaint about IT providers here is being billed for backups, after-hours work and security reviews that were assumed to be included. What is included is on this page. What is not is priced on this page too.
Renewal = signup
The price you agree in month one is the price in month sixty, unless you change the number of devices. There is no introductory rate anywhere in this catalogue.
Backups with restores we actually test
An untested backup is a rumour. We restore something on a schedule and write down that it worked, so the first time anyone finds out whether your backup is real is not the day you need it.
A named engineer
Somebody who knows your estate, your quirks and which machine the accounts system runs on — not whoever picks up. You will have their name.
You can answer the security questionnaire
MFA enforced, EDR managed, email filtered, staff trained, passwords in a vault, recovery plan written and tested. When a customer or a bank sends you a security questionnaire, the answers exist and we help you fill it in.
Quarterly review with someone who can decide
Not a status meeting. What broke, what is going to break, what it will cost to stop it, and what you should not spend money on this year.
How it is delivered
Remote-first from Karachi, with scheduled onsite visits available in the Karachi metro area.
Monitoring, patching, documentation and ticketing run on infrastructure we host ourselves — which is the reason this line can be priced for Pakistan at all.
Monitoring and automated response 24/7. Human engineers Monday to Saturday, 10:00-19:00 PKT, with out-of-hours callout for anything down.
Real engineers on WhatsApp +92 336 2334455, Monday to Saturday, 10:00-19:00 PKT.
The small print, in plain words
| Billing | Monthly or annual. Annual works out around 10% cheaper than twelve monthly payments. |
| Onboarding | One-time PKR 24,999 / $499 / €449, covering discovery, agent deployment, documentation and the first cleanup. Waived on annual prepay. |
| Renewal | Renews at the price you signed up at. Changing the device count changes the price; time passing does not. |
| Changing size | Move the slider up at any time and pay the prorated difference. Move it down at renewal. |
| Cancellation | One month's notice. We hand over documentation, credentials and the asset register within five working days, at no charge. |
| What counts as a workstation | Any laptop or desktop a person logs into. Phones and tablets are not counted and not charged. A machine used by two people on shifts is one workstation. |
| What counts as a server | Any always-on machine other people depend on, physical or virtual. A hypervisor host counts once, not once per guest. |
| Out of scope | Writing your software, your line-of-business vendor's own bugs, hardware purchase, cabling and physical installation, and anything needing a licence you do not hold. All of these can be quoted separately. |
| Third-party licences | Microsoft 365, Google Workspace and your line-of-business software stay on your own bill, in your own tenant. You own them, not us, and you can leave with them. |
| After hours | Monitoring and automated response run 24/7. Human callout outside Monday to Saturday, 10:00-19:00 PKT is available for anything down and is included at this level. |
| Onsite | Karachi metro. Scheduled visits are an option at checkout; emergency callouts are quoted per incident. Outside Karachi, ask us. |
| Fair use | Unlimited helpdesk means unlimited support of the estate we agreed. It does not mean unlimited project work — if a request turns into a project, we will say so before starting, not after. |
Questions people actually ask
Why is the price on the page at all?
Because you should be able to work out what this costs without a sales call. Every other managed IT provider in this market asks you to "contact us for a quote", which means the number depends on how you looked on the phone. Ours does not.
What is a workstation, exactly, and what if I am not sure?
Any laptop or desktop that a person logs into. Phones and tablets are free. If you genuinely do not know how many you have, that is normal and it is one of the first things we fix — order at your best guess and we will correct it at the first invoice, in whichever direction the real number goes.
Why is there a five-workstation minimum?
Below five, the monitoring, documentation and onboarding cost more than the retainer. We would be selling you something we lose money on, which is not a stable arrangement for either of us. Smaller than that, ask us — a fixed-price cleanup and an hourly arrangement is usually the honest answer.
What happens when something breaks at 11pm?
Monitoring is 24/7 and it wakes up automation, not just a dashboard. A human callout for anything actually down is included at this level. We are not going to claim a fully staffed overnight desk we do not run.
Do I have to buy Microsoft 365 from you?
No, and we would rather you did not buy it through anyone who makes it hard to leave. It stays on your own bill in your own tenant. We administer it; you own it.
Do you look after the CCTV, the attendance machine and the PBX too?
Yes, if you tick them at checkout. Most price lists pretend a Pakistani office contains nothing but laptops. Yours probably contains a biometric attendance device, an NVR, an IP PBX, a NAS and a POS that has to stay talking to FBR — those are on this page with prices, not hidden behind a conversation.
What if I have more than 100 workstations?
Ask us. The sliders stop at 100 on purpose: above that, onboarding is a project, the tooling economics change, and reading a price off a web page would do you a disservice. There is a form for it in Custom & Consulting and it costs nothing to use.
Can I start on one level and move up?
Yes, at any time, prorated. Most companies start on Essential to get visibility of what they actually have, and move up once the asset register shows them what is unbacked and unpatched. That is a reasonable way to do it.
What is not included?
Writing your software. Your vendor's own bugs. Hardware purchase, cabling and physical installation. Anything needing a licence you do not hold. Project work that goes beyond looking after the estate. All of it can be quoted — none of it is smuggled onto an invoice.
How do I get out?
One month's notice, and within five working days you get the documentation, the credentials and the asset register, at no charge. If leaving us is painful, we did the job badly.
How do you know the backups work?
We restore something on a schedule and record the result. The report tells you when the last successful test restore was. A backup nobody has ever restored from is a hypothesis.
Does this make us compliant?
It makes you defensible, which is not the same word. MFA, managed EDR, email filtering, trained staff, vaulted passwords and a tested recovery plan are what most security questionnaires and most cyber insurers actually ask for. If you need a specific certification, that is a project and we will scope it as one.
Not what you need?
If what you are looking for is not on this page — a different size, a system we have not listed, a migration, or work that is not a monthly plan at all — ask us. We will quote it properly and there is no charge for asking. Tell us what you need — or message us on WhatsApp at +92 336 2334455.