Maintenance — Everything in Website Care, plus the things that only matter when money is moving: payments, stock and the courier hand-off.
Online stores taking real orders, where an hour of a broken checkout is a measurable number rather than an inconvenience.
What it costs
| Orders a month | Per month | Per year |
|---|---|---|
| Up to 500 orders a month (A store that is working.) | Rs 24,999 · $249 · €219 | Rs 269,999 · $2,699 · €2,399 |
| Up to 2,000 orders a month (A store that is somebody's full-time job.) | Rs 39,999 · $399 · €349 | Rs 431,999 · $4,299 · €3,799 |
| Up to 10,000 orders a month (A store with a warehouse and a dispatch team.) | Rs 64,999 · $649 · €579 | Rs 701,999 · $6,999 · €6,299 |
| Up to 30,000 orders a month (A store where an outage is counted in lakhs an hour.) | Rs 99,999 · $999 · €879 | Rs 1,079,999 · $10,999 · €9,499 |
Roughly what you process now. This is not a meter and we do not charge per order — it sets how much monitoring, reconciliation and support the store needs. Go past it and we move you up at renewal.
Setup: Rs 24,999 · $249 · €219 — One-off, on monthly billing only. Covers a full audit of the store, checkout and payment path, monitoring set up on the parts that earn money, and a tested restore before we take responsibility for anything. Waived if you pay annually.
Options you choose at checkout
Change hours a month — Two hours are included in every band. This is how much more you want on top — product changes, promotions, a new shipping rule, a checkout tweak. Hours do not roll over.
- 2 change hours a month — included
- 5 change hours a month — Rs 14,999 · $149 · €129 a month
- 10 change hours a month — Rs 37,999 · $379 · €335 a month
- 20 change hours a month — Rs 82,999 · $829 · €735 a month
What is the store built on? — Free either way. It decides who on the team owns your account.
- WooCommerce — included
- Shopify — included
- Magento — included
- Custom-built — included
Response window — When a person answers you. Monitoring runs 24/7 on every plan regardless — this is about who picks up. The 24/7 option is for outages, not for a question about a font.
- Business hours — Mon–Sat, 10:00–19:00 UTC+5 — included
- Extended — Mon–Sat to 22:00 UTC+5 — Rs 9,999 · $99 · €89 a month
- 24/7 — for a site that is down — Rs 24,999 · $249 · €219 a month
Courier integrations — Courier APIs break quietly and often — a dead integration looks exactly like a slow day until the complaints start. This is the cost of watching them, not of using them.
- No courier integration — included
- One courier — Rs 4,999 · $49 · €44 a month
- Two or more couriers — Rs 9,999 · $99 · €89 a month
What you get
- Everything in Website Care — monitoring, patching, tested backups, SSL, monthly report
- Checkout path monitored end to end, not just the home page: a store can return HTTP 200 all day with a dead payment button
- Payment gateway health and failed-transaction rate watched, and flagged when it moves
- Stock sync and low-stock alerts, so you stop selling what you do not have
- Order flow monitored to the point of hand-off, so a courier integration failing silently is caught by us, not by refund requests
- Plugin and extension updates staged before they touch a live checkout — never applied straight to production
- Two change hours a month included as standard, more on the slider
What is not included, said out loud
- Your gateway and courier fees. Those are between you and them, and we never mark them up.
- Photography, product copywriting and catalogue data entry. We can quote it, but it is not care.
- Sales. A maintained store is not the same thing as a busy one — that is SEO & Content, or an ads budget, and we will not pretend otherwise.
The terms
| Billing | Monthly, or annually at 10.8 months for twelve. Cancel any month; no minimum term. |
| Setup fee | Rs 24,999 · $249 · €219 on monthly billing, waived on annual. |
| If you go over | Nothing is metered and nothing is invoiced separately. Exceed the band and we tell you, then you move up at renewal. |
| Hourly rate | Rs 4,999 · $59 · €52 — one rate across the whole catalog, for anything above your band. |
| Support | Monday to Saturday, 10:00–19:00 Pakistan time, or wider on the response window option. Monitoring runs 24/7 on every band. |
| Who does it | Aibuz engineers. Nothing in this family is subcontracted without telling you who to. |
The small print, in plain words
| Cancellation | Any month, from your own portal. No exit call, no retention offer, no fee. Annual plans are refunded pro rata for whole unused months. |
| Price changes | Thirty days' notice, in writing, and never inside a term you have already paid for. |
| Going over | You are told before it costs you anything. We would rather advise you into the right band than invoice you for the wrong one twice. |
| Credentials | We never ask for a password in chat, email or a form. Access is set up in your own admin console, with an account you can revoke. |
| Your data | Yours. Exportable at any time, in a normal format, without asking us first and without a fee. |
| Subcontracting | If any part of this is done by somebody who is not us, you are told who before it starts. |
Questions people actually ask
Why is this more than Website Care?
Because the failure modes are worse and quieter. A brochure site going down is embarrassing. A checkout that takes payment and does not record the order is a refund queue and a reputation problem, and finding it needs monitoring pointed at things that a normal uptime check never sees.
Do you take a percentage of sales?
No. Never have, never will. Your growth is not our billing event.
What if I have two stores?
One plan covers one store. A second store is a second plan — we would rather be plain about that than discover it three months in.
You did not build my store. Still fine?
Yes. The setup fee is largely the cost of learning a store we did not write, which is exactly why it exists and why it is charged once.
None of these is quite it?
Then say so rather than ordering the nearest thing and hoping. Tell us what you actually need and a person will scope it. Send us a brief — or message us on WhatsApp at +92 334 4424289.